Shipping policy

Shipping Policy – Lotus E-Store

At Lotus E-Store, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy to understand how we process and deliver your purchases.

Order Processing

All orders are processed within 1–3 business days after confirmation.
Orders are not processed or shipped on Sundays or public holidays.
You will receive a confirmation email once your order has been placed, and another notification when it has been shipped.

Shipping Time

Standard Delivery: 5–7 business days
Express Delivery (if available): 2–4 business days

Delivery times may vary depending on your location and external factors such as weather, courier delays, or high order volumes.

Shipping Charges

Shipping charges are calculated at checkout based on your location and order value.
We may offer free shipping on selected products or promotional campaigns.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS.
You can use this to track your package in real time.

Delivery Issues

If you experience any of the following:

Delayed delivery
Lost or damaged package
Incorrect shipping details

Please contact our support team within 48 hours of the expected delivery date.

Address Accuracy

Customers are responsible for providing accurate shipping information.
Lotus E-Store is not responsible for delays or losses due to incorrect or incomplete addresses.